As a service provider in the airline industry, Handlex recognizes the importance of continuous advancements in ground safety. Maintaining a safe workplace for our employees and customers is crucial to establishing service excellence.

Safety Vision and Mission at Handlex

At Handlex, we view safety as a work in progress, where the ultimate goal is to eliminate all injuries and accidents. Safety is a core value. We are committed to safeguarding our employees, assets, customers and the environment at all times. The company is devoted to provide proper training, tools and equipment to ensure a safe and secure working environment that minimizes the risk of an injury or accident while providing our customers with excellent service.

The Safety department at Handlex is a reminder to all that safety is not to be jeopardized and that we are available for guidance and coaching to all aspects of safety.

The Safety Program

Our Safety Program is an integrated set of activities aimed at continuously improving safety. The purpose of the program is to proactively protect people, assets, costs, productivity and ultimately our business by reducing incidents/accidents through risk assessment, risk management, responsibility, standardized procedures and policies.

The program includes but is not limited to:

• Incident and Accident reporting
• Safety investigations
• Safety audits (internal)
• Safety inspections (internal)
• Safety coaching and promotion
• Safety Processes & Procedures
• Quality & Safety Improvement Notice (QSIN) with corrective action.
• Emergency Response Planning

Certification

Handlex is committed in obtaining the IATA Safety Audit for Ground Operations (ISAGO) certification in 2010. The company has made certain that processes and procedures have been developed to ensure we reach our goal. Our safety management plan containing documented processes, clearly defined responsibilities, training, and safety oversight procedures, form the significant elements of a system for human and organizational risk management.

Processes include ensuring that all personnel are trained and competent to perform their duties and that they are aware of their responsibilities and have a thorough understanding of safety. A proactive internal non-punitive reporting system is established to involve all personnel in the identification of hazards and safety risks.

Safety Organization

The Handlex Safety Team consists of two safety managers: Simon Huston in Toronto and Richard Ross in Montreal who both report to Anita McCormick the Director of Safety, Security and Compliance. All three members of the team are certified IATA Aviation Internal Auditors, they each possess a vast amount of experience and expertise in ground operations which allows Handlex to be in the forefront of safety management.

A job has not been performed well unless it has been done safely

The safety team can be contacted by email at safety@handlex.ca or by phone toll-free at 1-866-694-1003.